How does the Devon Engagement Service work?
1. Anyone who wants to engage people in a project, can complete a ‘Gateway Request’ form and submit it. This is then sent to the relevant engagement officer and the Devon Engagement Service Manager.
2. The DCC or CCG Engagement Officer works with the Devon Engagement Service Manager to discuss the engagement opportunity and agree who should be involved; how; the timescales and also the cost of this.
3. The Devon Engagement Service Manager sends details of the engagement opportunity to the relevant partners who then work to deliver this activity.
4. Afterwards, the results are collated into a summary report. We will follow up to share any feedback to those who took part in an involvement activity.
We ensure our engagement activities are underpinned by a clear set of values:
• Clarity on how people can be involved
• Processes that are clear and understandable
• Openness about what can and cannot change and why
• Sharing of information and knowledge to help people understand the issues
• Involving the right people, including those ‘easy to overlook’
• Responsiveness to people’s concerns clearly showing how they have been responded to
• Build trust by ensuring participants understand the timetable they are working to; which involvement activities are time-limited and which may be ongoing
• To ensure involvement activities are always designed in partnership with relevant stakeholders so everyone involved understands the outcomes and constraints
• That those involved are supported to make a positive and constructive contribution and that barriers to their involvement are removed or minimised
• The service provider puts the needs of patients and service users at the heart of everything they do.
Who do we reach?
Through Living Options Devon, our partners and wider Engagement Network of local organisations, the Devon Engagement Service can reach a diverse audience:
• General public across Devon and those in a particular geographical area
• People who use a particular service including specialist services which require a social care assessment and those who use condition-specific services
• People with characteristics protected by the Equality Act who may use particular services as well as asylum seekers and refugees; economically challenged; travellers; rurally isolated.
• People who care for others receiving health and social care support.