How to recognise a Scam
A scam is a deceptive scheme or trick used to cheat someone out of something, usually money. Scams are on the increase. We explore different scams and how to report them.

Scam Information and Support
We know that the coronavirus outbreak has seen an increase in scams and doorstep traders. People trying to exploit fear and uncertainty. They often target elderly and vulnerable people and usually imitate Benefit or Government emails. Some of them are really convincing and can easily catch you out, and they can be really distressing Please keep safe, always ask for a person’s ID if you are unsure, and don’t open links and attachments from unknown emails.
Types of Scam
Doorstep Scam
Or doorstep fraud involves someone coming to your home and knocking on the door, with the aim of tricking you out of money. There can be added pressure with face-to-face interaction, and this can sometimes be even more challenging than dealing with other types of scams, such as phone scams and online scams.
Phone Scam
Fraudsters are cunning in their phone-scam tactics and it’s not always easy or obvious to tell straight away whether it’s a scam. Stay one step ahead with the tips set out in this article by Which Magazine

Post Scam
Scam mail can take the form of fake lotteries and prize draws, get-rich-quick schemes, bogus health cures, investment scams and pyramid schemes. Sometimes these can be sent to you if a scammer has got hold of your contact details fraudulently.
Sometimes they are tricky to spot. Royal Mail helps you look out for scam mail, and explain how you can avoid falling victim to it on their website.
For help with email, telephone, and text scams click here.
Scam information in British Sign Language
How to avoid scams and how to report them


Money related scams
All banks and building societies have information on their websites about how to contact them and what to do if you have been the victim of a money-related scam.
This list features the big banks and building societies; if yours is not listed, search “[bank / building society name] report fraud” to report suspicious communications.
HMRC Government Scams:
You can report something suspicious to HM Revenue and Customs’s (HMRC) phishing team, for example:
- a text message (forward it to 60599 – you’ll be charged at your network rate)
- an email (forward it to phishing@hmrc.gov.uk)
- a message in an application, for example WhatsApp – take a screenshot and forward as an email
- phone calls asking for personal information or threatening a lawsuit (report a phone call)
Victim Support
Isolation may increase domestic abuse, violence, and crime, please be assured there is help available, our Victim Support team works closely with Victim Care Devon and Cornwall to provide victim support services to disabled and Deaf communities across Devon. We offer support for both reported and non-reported crimes, helping the victim to overcome the effects caused by a crime. Our volunteers are trained to give emotional support, information, practical help (including in British Sign Language) to people that have been affected by a crime. This is a free and confidential service call us on 01392 459222 or SMS text 07734 768910 or email info@livingoptions.org

There are several covid related scams to look out for, these include ones on the covid vaccination. Remember the NHS will never:
- ask for, or accept, cash for vaccines
- ask for your banking details or identity documents
- turn up at your residence unannounced
If you have received a text message, email or phone call where someone has tried to charge you for the vaccine please report this to Action Fraud, even if you haven’t given them any money.
For those who have received an email that they think could be fraudulent, they should report it to the Suspicious Email Reporting Service (SERS).
Action Fraud
Action Fraud is the official national fraud and cybercrime reporting website. On this website you can:
- Report a fraud
- Report in a range of languages
- Use a typing live chat
- Read about different types of fraud
- Links to useful organisations that can help educate you about protecting against fraud and help if you have been the victim of fraud
- News about active scams and how to protect yourself
- Guidance on recovering a hacked account

There are several different ways to contact the police depending on the support you need. Remember in an emergency always call 999. To find our more about their support services during the pandemic visit the Devon and Cornwall Police website.
Citizen Advice Bureau
Offer lots of help and support with online scams, how to report on and offline scams, and check if something is a scam. Use the Citizen Advice Online Scam Helper on their website.

Help and Support
Need some advice or would like to talk to someone? Our friendly Time to Talk team are on hand to offer confidential listening and support.
You can all them for free on 0300 303 3691
or call our friendly Hub team 03192 459 222 info@livingoptions.org
The team are trained to provide support and information relevant to your needs and concerns, including sensory loss and counselling, both of which might be affecting your mobility.
The Hub
Your first point of contact with Living Options Devon, our friendly Hub team connects you to the support services, advice, and information that you need.
Learn moreTime To Talk
Our free, confidential listening support and advice helpline, for those with a disability and/or long-term health condition.
Learn moreCounselling Service
Six free sessions of accessible counselling to people with a disability and members of the Deaf community (British Sign Language Users) across Devon.
Learn moreCountryside Mobility
Providing easy access to the countryside for anyone who has difficulty walking, through an off road mobility scooter hire scheme
Explore the South West with freedom and ease.
Sight and Hearing Service
Supporting you with information, advice and equipment for sight and hearing. The team also signpost to additional support services locally for disabled people and members of the Deaf Community.
Learn moreYour Campaigns
We support Purple Tuesday
Ask your local shops to make a commitment to improving access. This could be through implementing the hidden disability sunflower lanyard scheme, or supporting customers with sensory needs with formal quiet hours.
Find out more50 years of Pride
This year the UK is celebrating 50 years of Pride. On 1 July 1972 a ‘carnival parade’ of protest was […]
Find out moreBBC Make a Difference Awards 2022
BBC Local Radio has created a new award campaign to celebrate people who are going above and beyond to make […]
Find out moreTell us about your care
Your feedback will help the CQC develop new services for disabled people, with their needs central to their plans.
Find out moreYour Stories
A return to the woods for forestry worker Peter
“Being outdoors was my Dad’s passion. The woods were his spiritual home… Thanks to this amazing service, my Dad and I were able to return to the woods…”
Liz’s Countryside Mobility Story
With help from a Countryside Mobility membership, Liz is now able to enjoy country walks alongside her husband William.
David’s birthday fundraiser in aid of Countryside Mobility
“I wanted to do something close to my heart. My family and friends know how much I enjoy the countryside. So, I suggested instead of any gifts, if they might like to give a donation to Living Options.”
Steve’s Countryside Mobility story
“The loss of mobility is forever but these machines will certainly change a disabled person’s perspective of just what might be achievable and remove some of the restrictions if only for a few hours.”
Our News
Proposed changes to disability benefits – what we know so far
The government’s proposed changes to disability benefits, including restricting eligibility for Personal Independence Payments (PIP) and scrapping the Work Capability […]
Read the news postHoniton Carers take part in Travel Training
Honiton Carers are the latest group of people to take part in travel training from the Devon-wide initiative, ‘Travelling with […]
Read the news postFREE Travel Training Course in February
Join our free training to become more confident using public transport. As part of the Devon-wide Travelling with Confidence initiative […]
Read the news postTribute to Jean Thorpe
Everyone at Living Options Devon has been deeply saddened to hear of the passing of our retired trustee, Jean Thorpe. […]
Read the news postSupport from Exeter Chiefs Foundation Charity
We’re thrilled to have received £1,000 from the Exeter Chiefs Foundation. Last season we had the privilege of being one […]
Read the news postI’m disabled. What does the Equality Act 2010 mean for me?
In a recent Devon Disability Voice (DDV) meeting, we talked about the Equality Act 2010. Some knew a little, some […]
Read the news post